citizen national bank Essay examples - 1019 Words

Business Problem-Solving Case: Citizens National Bank Searches for a System Solution Case Study Questions 1. What was the initial problem that Mark Singleton was trying to solve at Citizens National? How well did he apply the four steps of problem solving? A major part of Citizen National’s strategy for continuing growth was to implement customer relationship management (CRM) software. The CRM strategy targeted the bank’s two main contact points with customers: the bank’s call center and its sales force. The main goal for the implementation was to increase sales by raising the number of contacts relationship bankers were making and improving the tracking of these activities so the bank could learn more from them. The†¦show more content†¦2. What was the business case for implementing a new system? What were some of the tangible benefits? What were some of the intangible benefits? Citizens National Bank of Texas wanted to continue increasing its market share to at least 50 percent in eight counties in the state. It planned to use customer relationship management software to help improve its call center and sales force. It targeted its relationship bankers that drive most of its business and increase loan sales and deposits. The main goal for the implementation was to increase sales by raising the number of contacts the relationship bankers were making and improve the tracking of these activities so that the bank could learn more from them. Tangible benefits: approve credit and loan applications more quickly; store interactions between relationship bankers and customer electronically. Intangible benefits: the old paper system allowed salespeople who left the organization to take their customer records with them. The new system would prevent that. The paper system also created too much information for the CEO and managers to process effectively. 3. Why didn’t the implementation of the Siebel CRM solution work out for Citizens National? What were the biggest factors? How would you classify these factors in terms of organization, technology, and people issues? The business was too small to effectively use a system designed for larger organizations. The union of old-fashioned businessShow MoreRelatedThe Performance Of The Houston Astros Essay920 Words   |  4 PagesPhiladelphia Phillies relief pitcher Ken Giles (53) throws a pitch during the ninth inning against the Miami Marlins at Citizens Bank Park. The Phillies defeated the Marlins, 7-2. Mandatory Credit: Eric Hartline-USA TODAY Sports Oct 4, 2015; Philadelphia, PA, USA; Philadelphia Phillies relief pitcher Ken Giles (53) throws a pitch during the ninth inning against the Miami Marlins at Citizens Bank Park. The Phillies defeated the Marlins, 7-2. Mandatory Credit: Eric Hartline-USA TODAY Sports The trade includedRead MoreLiberty Bell2170 Words   |  9 PagesRevolutionary War. It is one of the most familiar symbols of independence, abolition of slavery, nationhood and freedom within the United States, and has been used as an international icon of liberty. [1] Its most famous ringing, on July 8, 1776, summoned citizens of Philadelphia for the reading of the Declaration of Independence. Previously, it had been rung to announce the opening of the First Continental Congress in 1774 and after the Battle of Lexington and Concord in 1775. The Liberty Bell was knownRead MoreThomas Jefferson And Alexander Hamilton1567 Words   |  7 Pagesimplement a national bank to assist in administrating the nation’s finances and argues that it would create a more efficient, prosperous nation. Conversely, Jefferson saw necessity in having an agrarian economy and argued that not only did a federal bank give the national government too much power, but that it was also unconstitutional. When comparing the strengths of Hamilton and Jefferson’s arguments on the establishment of a national bank, it is evident that Hamilton’s argument for a national bank wasRead MoreA Comparison Of Hamilton And Alexander Hamilton1149 Words   |  5 Pages1790, Alexander Hamilton presented an idea that initially established the National Bank. While Hamilton’s plan was the best solution to the financial difficulties the United States faced, it received a large amount of criticism. Thomas Jefferson vehemently objected to Hamilton ’s proposal mainly regarding the constitutionality of the National Bank. In this paper, I argue that Alexander Hamilton’s proposal for the National Bank was better than Thomas Jefferson’s because it created a path to a self-sufficientRead MoreRwanda Essay848 Words   |  4 Pages Approximately 2 billion working adults, especially in developing countries, do not have access to a safe account at a financial institution. Moreover, according to the World Bank, more than 59 percent of working adults do not have access to an account simply as a result of low income, implying that these financial institutions are not yet attainable for low income users. Being one of the least developed countries, Rwanda has a population with about 89 percent of its adults owning a financial accountRead MoreDevelopment of the First National Bank829 Words   |  3 PagesStates declared independence in 1776. One of the many domestic issues that divided American citizens was developing the First National Bank in the late 1700s. Hamilton was in favor, while Jefferson opposed and American citizens chose their side based on what they believed what was best for the country. Hamilton proposed a Report on a National Bank in December of 1790 announcing what the National Bank would include . Hamilton’s proposal included, â€Å"The bank’s stock would be worth $10,000,000. Read MoreAnalysis Of The War Hero After The Battle Of New Orleans934 Words   |  4 Pageshis popularity in society. In the election of 1820, Andrew Jackson ran for presidency and won with flying colors. Jackson’s humble background gave him an edge over other candidates - he was the voice for the â€Å"common man† and endorsed the idea of national democracy. His years in office was named the Jacksonian era as he changed the views and ideas of politics forever. Jackson’s supporters called themselves the Jacksonian democrats and viewed themselves as the guardians of the United States ConstitutionRead MorePolitical Beginnings Essay1059 Words   |  5 Pagestreating them fairly. This growing concern caused for groups of like-minded people to band together for a common cause and create political factions. These factions grew to be our present-day political parties. I t was due to the ratification of the National Bank, The Whisky Rebellion, The Alien and Sedition Acts, and Jays Treaty that took place between the eras of Washington, Adams, and Jefferson, that allowed for the Federalist and Democratic-Republican parties to emerge and assert their differencesRead MoreCorporate Social Respinsibility in Alhilal Bank866 Words   |  3 Pagesactivities on the environment. Alhilal Bank is an investment arm of the Abu Dhabi government, one of the newest local banks open on 2008,the goal is to build different bank with exciting environment, fresh and smart banking. Honestly, responsibility and integrity are important part in Alhilal bank. Moreover, Alhilal bank have some mission such as provide to the UAE national growth by raising confident profile of Islamic banking internationally. This bank applies many corporate social responsibilityRead MoreThe Jacksonian Democratic Party1423 Words   |  6 Pageshe called for a party to become the sentinel of the original American democracy. And for many, the Jacksonian Democratic Party filled that role. The Democrats, who pursued a democracy that entailed economic and social independence for the common citizen, faced harsh opposition from the Whig Party in the Second American Party System. But apart from the political tensions of the era, the mid-1800’s were host to numerous movements and events that embodied, and didn’t embody, the Democratic ideals. Thus